Wadamo
Multi-tenant helpdesk built into Microsoft 365 — tickets, SLAs, reports and a knowledge base, where your team already works.
Support teams already live in Microsoft 365 — but their helpdesk usually lives somewhere else. Wadamo closes that gap: a multi-tenant helpdesk that runs inside Microsoft 365, with Microsoft SSO, ticket management, SLA tracking, reports and a knowledge base in one place. Agents work where they already are; customers get a clean portal and an embeddable widget.
Support teams live in Microsoft 365, but their helpdesk lives somewhere else — context, logins and history scattered across tools.
Wadamo is a multi-tenant helpdesk built into Microsoft 365 — Microsoft SSO, tickets with SLAs and assignment, reports, a knowledge base and playbooks, plus an embeddable widget for customers.
A live SaaS where support never leaves the Microsoft 365 stack — every ticket tracked against its SLA, every trend visible in reports.
- Microsoft SSO — sign in with a Microsoft 365 account
- Ticket dashboard with Open / In Progress / Resolved KPIs
- SLA tracking with breach alerts on every ticket
- Assignment, priority, categories and threaded comments
- Reports — volume, priority and category breakdowns, avg resolution
- Knowledge base, playbooks and an embeddable customer widget
